17. Does your Services and Programs page describe all the deliverables included, both tangible (books, CD's, MP3's) and non-tangible (seminars, sessions, coaching)? What will they get when they sign up for your services or program? When will they get it? How will they get it? What are the details of the deliverables?
tech support I.T are usually divided into a number of different tiers. It is important that you are aware of what each tier does and does not do. The first tier is basic customer issues. The support technician in this tier will collect all the information from the customer and then determine what the underlying issue is that is causing the problem. This tier will usually handle problems that are straightforward and simple.
Remote Desktop Help tech support I.T Session Manager is a service that very few people ever use. It controls a program called Remote Desktop. If you do log in to your computer from other computers, and do not care to log into anyone else's computer, feel free to get rid of this.
The Managed I.T support uttah answer is YES. I have found in my own experience that Carbon Copy Pro (CCP) covers these three essentials. CCP is a company that can teach anybody to market anything on the Internet.
Why does the current state of tech support so often leave something to be desired? Answering this question won't really change anything, but it might make you feel slightly better if you understand the dynamic involved. The one-word answer is: Money.
Don't start messing with every setting you find. Unless you know what they mean, changing settings only makes it harder to solve the original problem. You've probably got multiple problems now.